{"id":13401,"date":"2026-04-11T13:21:16","date_gmt":"2026-04-11T13:21:16","guid":{"rendered":"https:\/\/x-supplements.com\/store-regulations\/"},"modified":"2026-04-22T10:52:42","modified_gmt":"2026-04-22T10:52:42","slug":"store-regulations","status":"publish","type":"page","link":"https:\/\/x-supplements.com\/en\/store-regulations\/","title":{"rendered":"Store Regulations"},"content":{"rendered":"<h1>Terms of service of x-supplements.com<\/h1>\n<h2>\u00a7 1 Definitions<\/h2>\n<p><strong>Operator (Administrator)<\/strong> &#8211; Fundamina s. r. o., Horno\u010derm\u00e1nska 1556\/76, 949 01 Nitra, Slovakia. NIP (I\u010cO): 57065578.<\/p>\n<p><strong>Customer\/User<\/strong> &#8211; an entity using the Site for whom electronic services may be provided in accordance with these Regulations and applicable laws, or with whom an agreement for the provision of electronic services may be concluded, as well as an entity for whom an Account has been created in the Sender Panel.<\/p>\n<p><strong>Consumer<\/strong> &#8211; a User who is an individual placing an order for Services or purchasing a product through the Service.<\/p>\n<p><strong>Service<\/strong> &#8211; the Internet service available at x-supplements.com, including its functionalities, operated by the Operator, through which Users may order Services or purchase promoted products, including by filling out an order form and entering a promotional code.<\/p>\n<p><strong>Account<\/strong> &#8211; access to the functionality of the Website granted to the Customer after completion of the registration process, requiring a unique user name (login) and password. Receipt of confirmation from the Operator regarding the creation of an Account is tantamount to the conclusion of an agreement for the provision of services by electronic means in accordance with these Regulations. Within the Account, the User is provided with server space for entering and managing Personal Data.<\/p>\n<p><strong>Sender&#8217;s Panel<\/strong> &#8211; an IT system made available to the Customer upon creation of an Account, allowing the use of the Services after logging in with an assigned username and password, as well as managing Personal Data, ordering Services, promoting and viewing products, and using other functionalities available on the Site.<\/p>\n<p><strong>Service<\/strong> &#8211; the sale of products and services provided electronically by the Operator of the x-supplements.com website under these Regulations, allowing the Customer to place orders with Shippers through the Website for the pickup, transportation and delivery of Shipments to or from the Carrier&#8217;s Pickup Point, as well as the provision of additional services in accordance with the Carrier&#8217;s Regulations (within the scope of their activities and based on their regulations).<\/p>\n<p><strong>Order<\/strong> &#8211; a correctly and fully completed order form, including a promotional code, submitted by the Customer through the Site for the shipment of a product or service, transportation and delivery of a Shipment, finalized by the generation of a Waybill for the performance of the Service.<\/p>\n<p><strong>Bill of Lading<\/strong> &#8211; a legally binding document completed by the Sender for the Customer, constituting proof of the conclusion of a contract for the provision of Services or purchase of a product, attached to each Shipment, containing relevant information for the Carrier regarding the Shipment, its destination and the Recipient.<\/p>\n<p><strong>Carrier (Courier)<\/strong> &#8211; an entrepreneur who in the course of his business provides transportation services, with whom you can place an order for the collection, transportation and delivery of a Parcel as part of the services concluded through the Service between the Sender and the Recipient, either without collection or with collection. This also applies to a person providing courier services on behalf of a company under a contract with it. Within the Service, the Sender may place orders with the following Carriers:<\/p>\n<ul>\n<li>DPD Polska sp. z o.o., headquartered in Warsaw, 15 Mineralna St., 02-274 Warsaw, registered in the Register of Entrepreneurs of the National Court Register under the number 0000028368, REGON 012026421, NIP 5260204110, website: <a href=\"https:\/\/www.dpd.com.pl\" target=\"_blank\" rel=\"noopener\">https:\/\/www.dpd.com.pl<\/a><\/li>\n<li>InPost Kurier sp. z o.o., based in Krakow, 130 Malborska St., 30-624 Krakow, registered in the Register of Entrepreneurs of the National Court Register under the number 0000543759, REGON 360781085, NIP 6793108059, website: <a href=\"https:\/\/inpost.pl\/\" target=\"_blank\" rel=\"noopener\">https:\/\/inpost.pl\/<\/a><\/li>\n<li>InPost Paczkomaty Sp. z o.o., based in Krakow, 130 Malborska St., 30-624 Krakow, registered in the Register of Entrepreneurs of the National Court Register under the number 0000255841, REGON 120246484, NIP 6792895061, website: <a href=\"https:\/\/paczkomaty.pl\/\" target=\"_blank\" rel=\"noopener\">https:\/\/paczkomaty.pl\/<\/a><\/li>\n<li>FedEx Express Polska Sp. z o.o., with its registered office in Warsaw, 16\/22 Krucza St., 00-526 Warsaw, entered in the register of entrepreneurs of the National Court Register under the number 0000037973, REGON P-010612250, NIP 526-10-05-306, website: <a href=\"http:\/\/www.fedex.com\/pl\" target=\"_blank\" rel=\"noopener\">http:\/\/www.fedex.com\/pl<\/a><\/li>\n<li>Federal Express Poland Sp. z o.o., based in Warsaw, Wira\u017cowa 35 Street, 02-158 Warsaw, entered in the Register of Entrepreneurs of the National Court Register under the number 0000208035, REGON 015747517, NIP 5252300218, website: <a href=\"http:\/\/www.fedex.com\/pl\" target=\"_blank\" rel=\"noopener\">http:\/\/www.fedex.com\/pl<\/a><\/li>\n<li>UPS Polska Sp. z o.o., with its registered office in Warsaw, Pr\u0105dzy\u0144skiego 1\/3 St., 01-222 Warsaw, entered in the Register of Entrepreneurs of the National Court Register under the number 0000036680, REGON 010771280, NIP 5221004200, website: <a href=\"http:\/\/www.ups.com\/content\/pl\" target=\"_blank\" rel=\"noopener\">http:\/\/www.ups.com\/content\/pl<\/a><\/li>\n<li>Poczta Polska Sp\u00f3\u0142ka Akcyjna, 8 Rodziny Hiszpa\u0144skich St., 00-940 Warsaw, entered in the Register of Entrepreneurs of the National Court Register under the number 0000334972, NIP 525-000-73-13, website: <a href=\"http:\/\/www.poczta-polska.pl\" target=\"_blank\" rel=\"noopener\">http:\/\/www.poczta-polska.pl<\/a><\/li>\n<li>General Logistics Systems Poland Sp. z o.o., 10 T\u0119czowa St., 62-052 Komorniki\/G\u0142uchowo, entered in the Register of Entrepreneurs of the National Court Register under the number 0000005009, NIP 785-15-61-831, share capital PLN 16,311,638.00, website: <a href=\"https:\/\/gls-group.eu\/PL\" target=\"_blank\" rel=\"noopener\">https:\/\/gls-group.eu\/PL<\/a><\/li>\n<li>Royal Mail plc, 185 Farringdon Road, EC1A 1AA London, registered under number 8680755, website: <a href=\"https:\/\/www.royalmail.com\/terms-and-conditions\" target=\"_blank\" rel=\"noopener\">https:\/\/www.royalmail.com\/terms-and-conditions<\/a><\/li>\n<\/ul>\n<p><strong>Consignment<\/strong> &#8211; an item or items registered with the Service, properly packed by the Sender, bearing a Letter of Transmittal with the designation and address of the Recipient, intended for collection by the Carrier and delivery to the Recipient, containing correspondence or qualified as a postal package within the meaning of the Postal Law, accepted, sorted, transported and delivered in accordance with these Regulations and the regulations of the Carriers, with acceptable dimensions and weight as specified in the Price List.<\/p>\n<p><strong>Carrier<\/strong> &#8216;s Regulations &#8211; Carrier&#8217;s regulations applicable to the performance of services ordered through the Website. Current regulations specifying the terms and conditions of service are available on the websites of the Carriers listed above.<\/p>\n<p><strong>Recipient<\/strong> &#8211; a natural person, legal entity or organizational unit without legal personality, to which the law grants legal capacity, to whom the Parcel is addressed in connection with the order of the Customer, authorized by the Customer and entitled to receive the Parcel delivered by the Carrier under the Service.<\/p>\n<p><strong>Shipper<\/strong> &#8211; a natural person, legal entity or organizational unit without legal personality, to which the law grants legal capacity, having products, knowledge and experience of the products advertised on the Operator&#8217;s Website and able to carry out the order, to which the order of the Customer is addressed, authorized by the Customer and authorized to carry out the order and transfer the Shipment to the Carrier under the Service.<\/p>\n<p><strong>Account Database<\/strong> &#8211; a collection of Personal Data and other data assigned to a particular Account, entered into the Website by Users, collected and processed in an organized manner in the computer system with the consent of Users as part of the Services provided by the Operator.<\/p>\n<p><strong>Personal Data<\/strong> &#8211; information collected through the registration form available on x-supplements.com concerning an identified or identifiable natural person, processed by the Administrator in order to properly provide the Services and for other purposes specified in these Regulations.<\/p>\n<p><strong>Collection (cash on delivery)<\/strong> &#8211; an additional service, whereby collection of the Parcel is subject to payment of a fee by the Recipient, which is transferred to the bank account indicated by the Recipient.<\/p>\n<p><strong>Promotional Code<\/strong> &#8211; an alphanumeric code assigned to a specific Shipper for the purpose of processing an order. Promotional codes are provided by Shippers based on their knowledge and experience to Service Recipients. In the case of a service without a product, a set of services is provided after payment. In the case of a service involving the purchase of products, the Shipper sends the product in accordance with the promotion on the Service and the assigned promotional codes. The Service is not a party to the transaction between the Sender providing promotional codes and the Recipient.<\/p>\n<p><strong>Payment Gateway<\/strong> &#8211; a secure online payment platform operated by a payment operator with separate terms of use.<\/p>\n<p><strong>Price<\/strong> list &#8211; price list of additional services dedicated to Recipients and Shippers.<\/p>\n<p><strong>RODO<\/strong> &#8211; Regulation (EU) 2016\/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95\/46\/EC.<\/p>\n<p><strong>Provision of services by electronic means<\/strong> &#8211; the performance of a service provided without the simultaneous presence of the parties (at a distance), through the transmission of data at the individual request of the Service Recipient, sent and received by means of electronic processing equipment, including digital compression and storage of data, fully transmitted, received or transmitted via a telecommunications network within the meaning of the Act of July 16, 2004. &#8211; Telecommunications Law.<\/p>\n<p><strong>Postal Law<\/strong> &#8211; Law of June 12, 2012. &#8211; Postal Law (Journal of Laws of 2012, item 1529).<\/p>\n<p><strong>Transportation Law<\/strong> &#8211; Law of November 15, 1984. &#8211; Transportation Law (consolidated text: Journal of Laws of 2012, item 1173, as amended).<\/p>\n<p><strong>Pickup and Consignment Point<\/strong> &#8211; a place operated by postal operators cooperating with the Service Provider under the Postal Law, where an authorized person issues or accepts the Parcel from the Sender for the performance of the parcel service. The tasks and functions of the Carrier shall apply accordingly to the Pickup and Consignment Point from the moment of acceptance of the Parcel from the Sender\/Carrier to the moment of delivery to the Recipient\/Carrier.<\/p>\n<h2>\u00a7 2 Preliminary provisions<\/h2>\n<ol>\n<li>Pursuant to Article 8 paragraph 1 item 1 of the Act of July 18, 2002 on the provision of services by electronic means (Journal of Laws No. 144, item 1204), Fundamina s. r. o., e-mail: xsupplements@int.pl, establishes these Regulations for the provision of services by electronic means.<\/li>\n<li>These Regulations set forth the terms and conditions for the provision of services through the Website operated and administered by the Operator at x-supplements.com.<\/li>\n<li>Fundamina s. r. o., through the Service, in the course of its business activities, provides services related to the provision of Shippers&#8217; offers and their fulfillment through the Service, allowing Users to place orders electronically, transport and deliver the offers with the Shipments by the Carrier in the course of their business activities and in accordance with these Regulations and the terms and conditions of the selected Shipper and Carrier, as well as to make payments for the Service, track the performance of the Service and provide information placed on the Service at the individual request of the User.<\/li>\n<li>The x-supplements.com service may be used by natural persons, legal persons or organizational units without legal personality, which are granted legal capacity by the law.<\/li>\n<li>Logging into the User&#8217;s Account on x-supplements.com or ordering a service or promoted product from the Senders requires prior reading and acceptance of these Regulations, available on the Website at x-supplements.com. By accepting these Terms and Conditions, the User agrees to all their provisions and undertakes to abide by them.<\/li>\n<li>The Operator shall provide Services to the Sender and the Recipient to the extent and under the conditions set forth herein.<\/li>\n<li>The Customer consents to the transfer of Personal Data, including to the Shipper and Carrier, for the purpose of providing transportation services.<\/li>\n<li>The User consents to the processing by the Operator, as Data Administrator (hereinafter referred to as &#8220;Administrator&#8221;), of his Personal Data provided during the Account registration process and during use of the Service. Provision of Personal Data is voluntary, however, lack of consent for its processing may prevent the provision of electronic services and placing of orders by the User on the Website.<\/li>\n<li>The Administrator processes the User&#8217;s Personal Data to the extent necessary for the establishment, formation of the content, change or termination of the legal relationship, proper provision of Services by electronic means, settlements with the User, marketing of its own services with additional consent and for other legally permissible and legitimate purposes.<\/li>\n<li>The User declares that the Personal Data provided is true. The Administrator may condition the provision of Services to the User on prior confirmation of the veracity of the Personal Data. In case of doubt, the Administrator may refuse to provide the services available on the Website, block the Account until the doubt is clarified, or delete the Account.<\/li>\n<li>Users entrusting Personal Data to the Administrator are obliged to process them in accordance with applicable regulations (including the Personal Data Protection Act of August 29, 1997 and the RODO) and with the use of appropriate technical and organizational measures meeting the requirements of Polish law. They are also obliged to obtain consent from the persons whose Personal Data they collect to entrust their processing and to provide them with the information contained in these Regulations, including the manner, purpose, scope and period of data processing by the Operator, the rights of the persons whose data are processed, and the group of entities to which the Operator entrusts data. This also applies to situations in which the User uses the address book available after logging into the Account on the Website.<\/li>\n<li>Regulations of the Carrier are an integral part of the legal regulation of the Service binding on the Service Recipient.<\/li>\n<\/ol>\n<h2>\u00a7 3 Registration, access and maintenance of the Account<\/h2>\n<ol>\n<li>Registration on the Website and creation of an Account are free of charge.<\/li>\n<li>In order to fully use the functionalities of the Website, the Customer may create an Account by completing the form available on x-supplements.com, including providing a unique username (login) and password, and accepting these Terms and Conditions.<\/li>\n<li>The creation of an Account will be confirmed by the Operator. Receipt of the confirmation is tantamount to the conclusion of an agreement for the provision of electronic services under these Regulations.<\/li>\n<li>The Operator may make the creation of an Account or the availability of selected functionalities dependent on the verification of the data provided during the creation of the Account.<\/li>\n<li>The Operator may refuse to create an Account if the data provided during registration indicates that the information is false.<\/li>\n<li>The User is obliged to promptly update his\/her data provided in connection with the creation of the Account and the use of the Sender Panel or the Customer Panel.<\/li>\n<li>Each login to the Shipper&#8217;s Panel implies acceptance of these Regulations, the Carrier&#8217;s Regulations and the Price List.<\/li>\n<li>The User undertakes to keep the unique username and password assigned during registration confidential and not to disclose them to third parties. In case of suspicion that a third party may have obtained knowledge of the username and password, the User is obliged to change the password and immediately inform the Operator.<\/li>\n<li>A service or purchase confirmation ordered after logging in with a unique username and password to the Sender Panel is considered to have been ordered by the Service Recipient.<\/li>\n<li>User registration may take place when placing an order on the Website.<\/li>\n<li>The service recipient may not evade any liability to the operator, including payment for the ordered Service.<\/li>\n<li>All documents necessary for the proper implementation of the Service to the Sender are generated and made available to the Service Recipient electronically through the Sender Panel.<\/li>\n<li>The User may resign from the Account at any time. Such cancellation is tantamount to the termination of the contract for the provision of electronic services.<\/li>\n<li>Ordering of most services or products on the Site may also be available to Service Recipients without registration, provided that ordering of the Service requires reading and acceptance of these Regulations, terms of service and regulations and price lists of the Carrier selected by the Service Recipient for transportation. By accepting these Regulations, the terms and conditions of service and the price list of the Carrier, the User agrees to all their provisions and undertakes to comply with them, which is equivalent to concluding a contract for the provision of services electronically under these Regulations.<\/li>\n<li>The Service Recipient agrees to comply with the provisions of these Terms and Conditions. In case of violation, the Operator has the right to temporarily block the User&#8217;s Account or suspend access to the functionality of the Website.<\/li>\n<\/ol>\n<h2>\u00a7 4 Ordering the Service or purchasing the product and its execution<\/h2>\n<ol>\n<li>Orders are accepted by the Service 24 hours a day, 7 days a week. Orders placed by the Customer are fulfilled within the deadlines specified by the respective Shipper and Carrier, in accordance with their regulations. Information provided on the Site regarding shipping dates is indicative and does not constitute a guarantee.<\/li>\n<li>Clicking the &#8220;Order&#8221; or &#8220;Buy&#8221; button places an Order for the Service or product selected by the User.<\/li>\n<li>Placing an order by the User is tantamount to acceptance of these Regulations and the regulations of the Carrier providing the transportation service.<\/li>\n<li>In order to order a Service or purchase a product, the Customer fills out a shipment form through the Site or after logging in, providing the required data, selecting the Carrier whose services he intends to use, and confirming the order to the Operator, ensuring that the Shipment is delivered to the Carrier at the location indicated in the Order.<\/li>\n<li>The recipient undertakes to complete the form accurately and factually.<\/li>\n<li>Ordering the Operator to provide the Service implies acceptance of these Regulations, the price list and regulations of the Carrier and the product offered by the Shipper.<\/li>\n<li>The recipient agrees to pay the Operator the full amount billed by the Shipper, including the additional cost of the ordered Service or product, in accordance with the Standard or Individual Price List, depending on the choice made.<\/li>\n<li>Improper preparation of the Order, including errors in the generation of the Waybill, is the responsibility of the Customer or the Shipper.<\/li>\n<li>The Shipper shall be solely responsible for violations of these Regulations with respect to the dimensions and weight of the Shipment, proper packaging and securing of the Shipment in accordance with the rules and regulations of the selected Carrier, including any damages resulting therefrom, in particular, additional fees charged by the Carrier.<\/li>\n<li>All documents necessary for the proper execution of the order placed are generated and made available to the Customer electronically (for registered Customers) and via e-mail.<\/li>\n<li>Depending on the Carrier selected, the Bill of Lading or Label generated by the Service must be printed and attached to the Shipment being transferred to the Carrier.<\/li>\n<li>The Carrier (courier) may contact the Customer by phone, SMS or e-mail based on the consent given, or the Recipient based on the data provided in \u00a7 2.11, in order to facilitate the delivery of the Parcel (fulfillment of the Order) and the execution of the contract. Personal Data is provided to the Carrier to enable communication between the Carrier, the Customer and the Recipient.<\/li>\n<li>The Shipper shall notify the Consignee of the planned Shipment and of the need to provide the appropriate tools, equipment or personnel necessary for the unloading of the Shipment, if such need arises.<\/li>\n<li>The Sender will inform the Recipient that in the event of loss or damage to the delivered Parcel, the Recipient is obliged to immediately prepare a damage report in the presence of the Carrier&#8217;s representative (the report must be legibly signed by the Carrier&#8217;s representative delivering the Parcel and the Recipient).<\/li>\n<li>The User, through the x-supplements.com website, can track the current status of a Shipment by entering the Shipment number.<\/li>\n<li>Fulfillment through the Service will take place within the timeframe and under the terms and conditions specified in the regulations or general terms and conditions of service of the Carrier selected by the Customer.<\/li>\n<li>If the Shipment is not handed over to the Carrier by the Sender, the Operator, at the express request of the Customer, may arrange another attempt to pick up the Shipment. Any related fees charged by the Carrier shall be borne by the Sender.<\/li>\n<li>Shipments unclaimed by the Recipient within the specified period are returned to the Sender at his expense through the Carrier in accordance with the Price List of the Service.<\/li>\n<li>If the Recipient refuses to pay the amount of collection, the Parcel shall not be issued and the Operator shall retain the right to remuneration as for the Parcel delivered.<\/li>\n<li>Collection from the Recipient for the delivered Parcel is made in cash or by payment card, if the Carrier provides such a service.<\/li>\n<li>The Operator shall exercise the utmost care to ensure the smooth operation of the Website and the performance of the Services ordered therein. However, acceptance of an order on the Website does not guarantee its unconditional fulfillment. If an order cannot be fulfilled due to unavailability of services or products offered by Shippers or unsupported locations by the selected Carrier, the Operator, after informing the Service Recipient, may cancel the order. In this case, the Service Recipient will receive a refund of the cost of the unrealized Service.<\/li>\n<li>Service Recipients may cancel Orders that have not yet been taken by the Shipper by sending a notification to xsupplements@int.pl. No fee is charged for cancelled Orders. If the Order was prepaid, the payment amount is returned to the Service Recipient.<\/li>\n<li>The User who is a Consumer will receive clear and legible information through the Service about the limitations on the performance of the ordered Service or product and accepted payment methods no later than before the start of the order.<\/li>\n<li>After placing an order, the Operator will provide the Consumer with confirmation of the conclusion of the agreement for the provision of the ordered Service or purchase of the product from the Shipper on a durable medium in PDF format sent via e-mail, to which the Consumer agrees.<\/li>\n<li>The performance of the Service before the expiration of the withdrawal period referred to in \u00a7 11.2 hereof shall be performed only at the request of the Consumer. The Consumer&#8217;s statement in this regard may be made in the order form.<\/li>\n<li>Service Recipient who is a Consumer acknowledges that choosing to perform the Service before the expiration of the 14-day withdrawal period when placing an Order results in the loss of the right to withdraw from the Agreement after the performance of the Service.<\/li>\n<li>The maximum possible lead time is 7 days from the time of placing and paying for the order or choosing cash on delivery.<\/li>\n<li>Orders are shipped only within Poland; international shipping is not available.<\/li>\n<li>The Operator will provide the Consumer, immediately before placing the order, with information about:\n<ul>\n<li>The main features of the service, including the subject matter of the service and the method of communication with the consumer;<\/li>\n<li>identifying information, including the company, registration authority and registration number;<\/li>\n<li>business address, e-mail address and telephone or fax number (if available) to enable quick and effective communication with the entrepreneur;<\/li>\n<li>The address for filing complaints, if different from the above address;<\/li>\n<li>the total price or remuneration for the service, including taxes, or, if the nature of the service does not permit a reasonable calculation of their amount in advance, the method of calculating them, as well as transportation, delivery, postage and other costs, or the obligation to pay them, if their amount cannot be determined;<\/li>\n<li>the cost of using means of remote communication to conclude a contract, if higher than usual;<\/li>\n<li>method and date of payment;<\/li>\n<li>the manner and timing of the trader&#8217;s performance of the service and the trader&#8217;s procedure for handling complaints;<\/li>\n<li>how and when to exercise the right to withdraw from the contract and a model withdrawal form;<\/li>\n<li>the cost of returning the items in the event of withdrawal borne by the Consumer; in the case of distance contracts, the cost of returning the items if, due to their nature, they cannot be sent back by regular mail;<\/li>\n<li>the Consumer&#8217;s obligation to pay the Operator&#8217;s reasonable costs if the Consumer withdraws from the contract after requesting the commencement of the Service before the end of the withdrawal period;<\/li>\n<li>the absence of the right to withdraw from the contract or the circumstances under which the Consumer loses this right;<\/li>\n<li>the duration of the contract or the manner and conditions of its termination, if it is concluded for an indefinite period or is subject to automatic renewal;<\/li>\n<li>The minimum duration of the Consumer&#8217;s obligations under the contract;<\/li>\n<li>the possibility of using out-of-court procedures for handling complaints and claims, and access to these procedures;<\/li>\n<li>identifying information about the Carrier, including the company, registration authority, address, e-mail address, and telephone or fax number (if available) and the address for filing complaints with the Carrier, if different from the above address.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h2>\u00a7 5 Payments and settlements<\/h2>\n<ol>\n<li>The Operator charges for all ordered Services in accordance with the Price List in effect at the time of ordering.<\/li>\n<li>All prices presented on the website or in marketing materials constitute an invitation to negotiate in accordance with Article 71 of the Civil Code.<\/li>\n<li>The only binding Price List for the Customer is the Price List available on x-supplements.com for logged-in Users and the Price List in effect at the time of order registration.<\/li>\n<li>The Operator reserves the right to change prices without giving any reason, introduce new Services or products, remove existing ones, and carry out or cancel promotional actions.<\/li>\n<li>The Customer shall timely pay all fees related to the ordered Services or products in accordance with the Price List and these Regulations, including additional fees.<\/li>\n<li>The Customer agrees to receive invoices electronically in accordance with \u00a7 3 of the Decree of the Minister of Finance dated December 17, 2010 on sending invoices in electronic form, the rules for storing them and the procedure for making them available to the tax authority or tax inspection authority (Journal of Laws No. 249, item 1661).<\/li>\n<li>The operator declares that it is exempt from VAT.<\/li>\n<li>The Service Recipient acknowledges that in the event of non-collection of the Parcel by the Recipient, the Operator will charge a return fee in accordance with the Price List. The Service Recipient agrees to pay the resulting difference upon request of the Operator.<\/li>\n<li>In case of incorrect data provided by the Service Recipient, preventing delivery of the Shipment to the Collection and Shipment Point or the Recipient, the order will be accepted, but the Service Recipient will be charged additional return costs in accordance with the Price List.<\/li>\n<li>If a service is ordered that includes items whose transportation is prohibited by applicable laws or listed as prohibited by the Carrier, the Carrier may refuse to accept the shipment from the shipper for the benefit of the Customer.<\/li>\n<li>The Operator shall issue VAT-exempt invoices to the Service Recipient in accordance with applicable laws.<\/li>\n<li>In the case of COD shipments, the Sender authorizes the Operator to collect the payment amount from the Recipient on his behalf and transfer it to the Sender. The funds collected by the Operator are transferred to the Sender on individually agreed dates.<\/li>\n<li>Payment for services is made in advance through a secure online payment platform (Payment Gateway), operated by a designated payment operator with separate terms of use.<\/li>\n<li>Payment for services may also be made under a separate agreement between the Operator and the Service Recipient.<\/li>\n<li>Any refunds of funds paid shall be made on the basis of an adjustment to the issued sales document and executed through the same payment channel used by the Customer, unless otherwise agreed by the parties.<\/li>\n<li>If the amounts due are not paid within the specified period, the Operator will take steps to recover them: after 21 days from the due date, the first call for payment will be sent; if the Customer does not pay the amounts due within the next 14 days, the Operator will send a second call for payment. The cost of a call for payment for a Customer who is a Consumer is PLN 8.13 net (PLN 10 gross); for a Customer who is not a Consumer &#8211; PLN 24.39 net (PLN 30 gross).<\/li>\n<li>In case of ineffective calls for payment, the Operator may commission an external debt collection company to collect the debt or pursue the claim through court proceedings. A Customer failing to make payment will be charged statutory interest for late payment and fees for collection actions taken by the Operator or a collection agency, in particular fees for calls for payment referred to in Section 16 above.<\/li>\n<li>In addition, a customer who is an entrepreneur will be charged, without prior notice, compensation for recovery costs in the amount of the equivalent of EUR 40, converted to PLN at the average exchange rate of the euro as announced by the National Bank of Poland on the last working day of the month preceding the month in which the monetary benefit became due, in accordance with the Law on Prevention of Excessive Delays in Commercial Transactions of March 8, 2013.<\/li>\n<\/ol>\n<h2>\u00a7 6 Liability<\/h2>\n<ol>\n<li>Unless otherwise provided by mandatory provisions of law, the Operator shall be liable only for the normal consequences of the act or omission causing the damage.<\/li>\n<li>Transmission of the Order to the Shipper and Carrier does not guarantee its acceptance for execution. In such cases, the Operator works with the Customer to clarify the reasons for non-acceptance.<\/li>\n<li>The Operator shall not be liable for the selection of a product or service, or for the Carrier&#8217;s improper performance of the service, unless it is due to the Operator&#8217;s failure to perform or improper performance of the Service. The Customer, through the Service, enters into a civil contract with the Shipper on the basis of the promotional code provided, and the Shipper enters into a contract with the Carrier under the terms and conditions set forth in these Regulations and the Carrier&#8217;s regulations.<\/li>\n<li>Since the placing of an order for a service by the user is tantamount to acceptance of the Carrier&#8217;s regulations, any limitations of liability contained therein, within the limits of applicable law, also apply to the Carrier and limit its liability.<\/li>\n<li>The Operator is not responsible for the actions and consequences of the actions taken by the User in connection with ordering the service from the Shipper or Carrier, including:\n<ul>\n<li>non-performance or improper performance of the Service by the Shipper or Carrier, unless it is due to the Operator&#8217;s non-performance or improper performance of the Service;<\/li>\n<li>Legality of the Shipper&#8217;s and Carrier&#8217;s activities, including possession of the relevant permits or fulfillment of other formal conditions for conducting business;<\/li>\n<li>the manner in which Users, including Senders, use the Service to promote services and products, and Recipients;<\/li>\n<li>Illegal or inconsistent with the Regulations use of the Service by Users or third parties to whom the User has granted access;<\/li>\n<li>any malfunctioning of the Service, loss of data, interruption of connection or non-delivery of information for reasons attributable to the Sender;<\/li>\n<li>interruptions in the operation of the Service due to necessary maintenance or repairs or other circumstances beyond the Operator&#8217;s control;<\/li>\n<li>actions of the Recipient, in particular, acceptance of the Parcel addressed to him or payment of the amount of collection;<\/li>\n<li>delays in the transfer of funds by the payment operator for the ordered Service, and consequently delays in the execution of the service;<\/li>\n<li>loss, damage or delay in transportation of the Shipment, if caused by the Customer or the Recipient, through no fault of the Operator, due to the characteristics of the goods or force majeure;<\/li>\n<li>Provision of incorrect or false data by the User, including data related to the shipment of the Parcel;<\/li>\n<li>Failure to deliver the Parcel to the Carrier;<\/li>\n<li>Violation of the Carrier&#8217;s Regulations by the User;<\/li>\n<li>Violation of these Regulations by the User.<\/li>\n<\/ul>\n<\/li>\n<li>The operator shall be liable for loss, damage or destruction of the Parcel caused by its fault at the Collection and Shipment Point cooperating with its operator, but liability for loss, damage or destruction of the Parcel shall be subject to the provisions of the Transport Law and shall be limited to the declared value, not exceeding the actual value.<\/li>\n<\/ol>\n<h2>\u00a7 7 Personal Data and Privacy Policy<\/h2>\n<ol>\n<li>In connection with the operation of the website at x-supplements.com and its functionality, we hereby inform you about the protection and use of Personal Data for purposes related to the requirements of Article 13 of the RODO.<\/li>\n<li>Data Administrator: Fundamina s. r. o., e-mail for data protection purposes: xsupplements@int.pl.<\/li>\n<li>The processing of Personal Data shall be carried out in accordance with the Personal Data Protection Act of August 29, 1997, the Act on Providing Electronic Services, these Regulations, and with the use of appropriate technical and organizational measures meeting the requirements of Polish law.<\/li>\n<li>The Data Protection Officer can be reached at xsupplements@int.pl.<\/li>\n<li>The basis for the processing of Personal Data is always the consent of the User.<\/li>\n<li>We collect the following Personal Information:\n<ul>\n<li>name;<\/li>\n<li>residential address, mailing address, pickup address, delivery address;<\/li>\n<li>phone number;<\/li>\n<li>email address;<\/li>\n<li>NIP, REGON, KRS numbers;<\/li>\n<li>bank account number;<\/li>\n<li>Transaction data &#8211; payments made to and from the account;<\/li>\n<li>contractual data &#8211; concluded contracts, including Orders;<\/li>\n<li>communication data &#8211; communication conducted;<\/li>\n<li>transaction data.<\/li>\n<\/ul>\n<\/li>\n<li>Personal Information is collected when you use our Service at x-supplements.com, such as during:\n<ul>\n<li>Use of the functionality of the Website;<\/li>\n<li>registration on the Website when creating an Account;<\/li>\n<li>verification and identification (e.g., when logging in);<\/li>\n<li>Entering into contracts for the provision of Services and transportation services;<\/li>\n<li>Implementation of agreements concluded through the Service;<\/li>\n<li>fulfillment of obligations under the law;<\/li>\n<li>promotional and commercial activities of the Operator, only with additional approval.<\/li>\n<\/ul>\n<\/li>\n<li>The purpose of collecting Personal Data is to enable the provision of services, including:\n<ul>\n<li>Use of the functionality of the Website (including logging in);<\/li>\n<li>conclusion and execution of contracts for the provision of Services concluded through the Site;<\/li>\n<li>to send information on changes to the terms of service, in particular, changes to the Price List and Terms and Conditions;<\/li>\n<li>handling payments and claims related to concluded contracts, including complaint and collection processes;<\/li>\n<li>To facilitate communication between the Shipper, Carrier, Service Recipient and Recipient;<\/li>\n<li>conduct correspondence for the purpose of implementing the Service;<\/li>\n<li>Preparation of accounting records, including the issuance of invoices;<\/li>\n<li>Preparation of documentation of concluded contracts;<\/li>\n<li>statistical research for archival purposes;<\/li>\n<li>to fulfill other obligations under applicable laws;<\/li>\n<li>with additional consent &#8211; to send commercial information by e-mail and inform about promotions.<\/li>\n<\/ul>\n<\/li>\n<li>The legal basis for processing Personal Data is:\n<ul>\n<li>performance of the contract for the provision of Services specified in the Terms of Service operated by LAB WTO SP. Z O.O., 40 Turystyczna Street, 20-207 Lublin, Poland (based on Article 6(1)(b) of the RODO);<\/li>\n<li>fulfillment of legal obligations incumbent on the Administrator (based on Article 6(1)(c) and (3) of the DPA);<\/li>\n<li>asserting or securing claims (based on Article 6(1)(f) of the RODO);<\/li>\n<li>with additional consent &#8211; marketing of own products or services (based on Article 6(1)(f) RODO).<\/li>\n<\/ul>\n<\/li>\n<li>Personal Data is stored and processed using required technical and organizational measures to ensure its protection. Personal Data is protected from unauthorized access and modification in accordance with the Operator&#8217;s internal procedures. In order to implement the Service, the recipients of Personal Data are:\n<ul>\n<li>Carriers (Couriers) selected by Service Recipients, such as DHL, DPD, UPS, FedEx, Poczta Polska, Royal Mail, InPost Paczkomaty, InPost Kurier (and their subcontractors) &#8211; the current list of Carriers is available in our Terms and Conditions at x-supplements.com;<\/li>\n<li>Banks and payment system operators handling payments and refunds (collections);<\/li>\n<li>accounting service providers;<\/li>\n<li>Persons and entities providing requested services, including Shippers known to Recipients, providing them with dedicated promotional codes;<\/li>\n<li>Entities engaged in debt collection and legal services;<\/li>\n<li>entities providing or intermediating IT services, including hosting providers;<\/li>\n<li>persons, bodies and institutions authorized to access Personal Data under applicable laws.<\/li>\n<\/ul>\n<\/li>\n<li>Personal Data collected in connection with the operation of x-supplements.com and conclusion of contracts will be stored:\n<ul>\n<li>For the duration of the contract &#8211; until its completion, and then for the period required by applicable law;<\/li>\n<li>in connection with the fulfillment of all obligations under the contract &#8211; until the expiration of the statute of limitations for claims;<\/li>\n<li>in order to fulfill legal obligations related to the conduct of business and performance of the contract &#8211; to fulfill these obligations;<\/li>\n<li>in the case of consent to receive promotional and offer information &#8211; to withdraw consent.<\/li>\n<\/ul>\n<\/li>\n<li>The user always has the right to:\n<ul>\n<li>request access to your Personal Data, rectification, deletion or restriction of processing, as well as data portability;<\/li>\n<li>revoke consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal;<\/li>\n<li>object to the processing of Personal Data at any time;<\/li>\n<li>lodge a complaint with the supervisory authority (GIODO);<\/li>\n<li>revoke consent to the processing of Personal Information for the purpose of receiving commercial information at any time.<\/li>\n<\/ul>\n<\/li>\n<li>Provision of Personal Data is voluntary, however, failure to provide such data or incomplete provision of such data may prevent you from using the functionality of the Website.<\/li>\n<li>In the case of an Order placed through the Website, the Operator may, in order to facilitate the process, send messages to the User&#8217;s provided e-mail address, contact the User by telephone at the number provided, or communicate through other means of remote communication in order to:\n<ul>\n<li>Responses to User messages;<\/li>\n<li>Transmission of information regarding the Order;<\/li>\n<li>clarification of payment for Orders;<\/li>\n<li>Address and correct any errors or ambiguities.<\/li>\n<\/ul>\n<\/li>\n<li>We do not use profiling or automated decision-making processes.<\/li>\n<li>If you become aware of a data breach or any situation that constitutes a security breach of Personal Data, please notify us immediately. This will allow us to determine the cause of the breach and take immediate action to remedy the breach and properly secure the Personal Data against further breaches.<\/li>\n<li>After deletion or blocking of the Account, the Administrator shall process the Users&#8217; Personal Data in accordance with applicable laws and these Regulations for the purposes of:\n<ul>\n<li>proper billing for the services ordered;<\/li>\n<li>Proper termination of services to the Service Recipient;<\/li>\n<li>complaint handling;<\/li>\n<li>Internal financial and tax reporting.<\/li>\n<\/ul>\n<\/li>\n<li>In the event of transfer of rights related to the Site to another entity, the data, including Personal Data of the Customer, will be transferred to the transferee of rights to the Site, to which the Customer agrees by accepting these Regulations.<\/li>\n<\/ol>\n<h2>\u00a7 8 Processing of other data. Cookies<\/h2>\n<ol>\n<li>When a User visits the x-supplements.com website, data regarding the visit is automatically collected, including:\n<ul>\n<li>IP address;<\/li>\n<li>domain name;<\/li>\n<li>browser type;<\/li>\n<li>operating system type;<\/li>\n<li>The type of device used for the connection;<\/li>\n<li>Service connection time.<\/li>\n<\/ul>\n<\/li>\n<li>The x-supplements.com website uses cookies stored in the memory of your browser. In most cases, this is necessary for the proper functioning of the site. Cookies are also used by tools that analyze traffic on the site.<\/li>\n<li>The x-supplements.com website uses, among other things, the following types of cookies:\n<ul>\n<li>Statistical cookies &#8211; enabling the collection of information about the use of the Website;<\/li>\n<li>advertising cookies &#8211; enabling the delivery of offer content better tailored to users&#8217; interests;<\/li>\n<li>Security cookies &#8211; used to detect authentication abuse on the site;<\/li>\n<li>Functional cookies &#8211; which allow &#8220;remembering&#8221; the user&#8217;s selected settings and personalizing the interface, such as language, region, font size or page layout.<\/li>\n<\/ul>\n<\/li>\n<li>Examples of how x-supplements.com uses cookies:\n<ul>\n<li>increasing security;<\/li>\n<li>maintaining the user&#8217;s session in forms, surveys and the transaction system, ensuring that all server calls originate from the user&#8217;s computer by verifying cookies and IP address. If an attempt is made to take over the session from another computer, the session is terminated;<\/li>\n<li>traffic source reporting;<\/li>\n<li>Analysis of the effectiveness of promotional activities;<\/li>\n<li>Google ads &#8211; in order to better match ads to users&#8217; preferences, the Operator uses cookies that collect basic information about users&#8217; behavior on x-supplements.com. All information is anonymous and is intended to best match the ads displayed on Google&#8217;s search engine and other websites using tools such as Google AdWords and DoubleClick. Users can opt out of Google&#8217;s cookies in their ad settings (www.google.pl\/settings\/ads);<\/li>\n<li>Google Analytics &#8211; in order to better understand user intentions, the Operator uses Google cookies that collect anonymous basic information about user activity on x-supplements.com to report traffic sources, analyze user behavior and the effectiveness of promotional campaigns.<\/li>\n<\/ul>\n<\/li>\n<li>Most browsers on the market accept cookies by default. Users can specify the terms of use of cookies through their browser settings and delete cookies at any time. Instructions on how to disable cookies and detailed information on how to change cookie settings or delete cookies in popular browsers can be found in the help section of your browser or at the following sites:\n<ul>\n<li>Chrome: <a href=\"https:\/\/support.google.com\/chrome\/answer\/95647?hl=pl\" target=\"_blank\" rel=\"noopener\">https:\/\/support.google.com\/chrome\/answer\/95647?hl=pl<\/a><\/li>\n<li>Firefox: <a href=\"https:\/\/support.mozilla.org\/pl\/kb\/ciasteczka\" target=\"_blank\" rel=\"noopener\">https:\/\/support.mozilla.org\/pl\/kb\/ciasteczka<\/a><\/li>\n<li>Internet Explorer: <a href=\"https:\/\/support.microsoft.com\/pl-pl\/help\/17442\/windows-internet-explorer-delete-manage-cookies\" target=\"_blank\" rel=\"noopener\">https:\/\/support.microsoft.com\/pl-pl\/help\/17442\/windows-internet-explorer-delete-manage-cookies<\/a><\/li>\n<li>Opera: <a href=\"http:\/\/help.opera.com\/Windows\/12.10\/pl\/cookies.html\" target=\"_blank\" rel=\"noopener\">http:\/\/help.opera.com\/Windows\/12.10\/pl\/cookies.html<\/a><\/li>\n<li>Safari: <a href=\"https:\/\/support.apple.com\/pl-pl\/HT201265\" target=\"_blank\" rel=\"noopener\">https:\/\/support.apple.com\/pl-pl\/HT201265<\/a><\/li>\n<li>Microsoft Edge: <a href=\"https:\/\/support.microsoft.com\/pl-pl\/help\/10607\/microsoft-edge-view-delete-browser-history\" target=\"_blank\" rel=\"noopener\">https:\/\/support.microsoft.com\/pl-pl\/help\/10607\/microsoft-edge-view-delete-browser-history<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h2>\u00a7 9 Safety and risks<\/h2>\n<ol>\n<li>The Operator shall ensure the security of Personal Data by using appropriate technical and organizational measures to prevent unlawful processing, accidental loss, destruction or damage, including encrypted communication using SSL (Secure Socket Layer) protocol.<\/li>\n<li>SSL is a security measure that encrypts data before it is sent from the Service Recipient&#8217;s browser and decrypts it after it is securely delivered to the server. Information sent from the server to the Service Recipient is also encrypted and decrypted once it reaches its destination.<\/li>\n<li>The SSL protocol encrypts, authenticates and ensures the integrity of messages.<\/li>\n<li>The Operator informs that despite the measures taken to secure the data sent via the Internet, some risks associated with the use of electronically provided services cannot be eliminated, such as:\n<ul>\n<li>receiving spam;<\/li>\n<li>The presence and operation of malware, including computer viruses;<\/li>\n<li>The presence and operation of Internet worms;<\/li>\n<li>spyware operation;<\/li>\n<li>Exposure to cracking or phishing (password theft);<\/li>\n<li>piracy;<\/li>\n<li>sniffing;<\/li>\n<li>introduction of illegal devices by others using the information or telecommunications system, allowing unauthorized access to protected services;<\/li>\n<li>cryptanalytic activities, i.e. finding weaknesses in the cryptographic system in order to break or bypass it;<\/li>\n<li>Exposure to unwanted or malicious software that performs unintended actions, such as a wabbit, Trojan, backdoor, exploit, rootkit, keylogger, dialer or hoax.<\/li>\n<\/ul>\n<\/li>\n<li>In order to maintain safety and reduce the risks listed in Section 4, the Service Recipient shall:\n<ul>\n<li>create a strong password for the Customer Account, containing upper and lowercase letters, numbers and special characters that are difficult to guess;<\/li>\n<li>log out of the Customer Account after the session ends (closing the browser is not sufficient) and do not leave the device unattended after logging in;<\/li>\n<li>keep the login and password to the Customer Account confidential and do not disclose them to others;<\/li>\n<li>use the Service only through trusted computers with updated antivirus software and operating system;<\/li>\n<li>avoid storing login credentials and passwords on computers, especially unfamiliar ones;<\/li>\n<li>avoid using the Service through open or unknown provider networks.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h2>\u00a7 10 Complaints<\/h2>\n<ol>\n<li>The Service Recipient has the right to lodge a complaint regarding matters governed by these Terms and Conditions, including malfunctions of the Site. Complaints may be submitted in writing by registered mail to the Operator&#8217;s registered address in Poland or by e-mail to xsupplements@int.pl.<\/li>\n<li>Complaints regarding non-performance or improper performance of payments should be addressed to the Operator at xsupplements@int.pl in accordance with the provisions of these Regulations on electronic payment services.<\/li>\n<li>Complaints regarding improper performance of transportation services by the Carrier may be filed by the User, subject to the rules, procedures and deadlines set forth in the Carrier&#8217;s Regulations, through the Operator, in writing by registered mail to the Operator&#8217;s registered address in Poland or by e-mail to xsupplements@int.pl.<\/li>\n<li>The Operator shall immediately forward complaints and comments to the Carrier for consideration. Complaints and comments on the services provided by the Carrier will be considered in accordance with the rules and regulations of the selected Carrier. The Carrier&#8217;s decision will be promptly communicated to the User through the Operator.<\/li>\n<li>On the basis of applicable laws, in particular the Law of November 15, 1984. &#8211; Transportation Law (consolidated text: Journal of Laws of 2015, item 915, as amended) and the Act of November 23, 2012. &#8211; Postal Law (consolidated text: Journal of Laws of 2016, item 113, as amended), Service Recipients and Recipients (addressees) have the right to file complaints and assert claims directly with the Carrier.<\/li>\n<li>Complaints are processed within 30 days of receipt.<\/li>\n<li>The complaint application should include:\n<ul>\n<li>Name or company name and address, e-mail address of the Customer;<\/li>\n<li>title of complaint;<\/li>\n<li>Documented entitlement to claim a certain amount;<\/li>\n<li>proof of shipment of the shipment (Waybill) and the shipment number, if the complaint is about the transportation service;<\/li>\n<li>description of the problem giving rise to the complaint (subject of the complaint, circumstances justifying the complaint);<\/li>\n<li>Sender&#8217;s signature;<\/li>\n<li>document confirming authorization, if the complaint is submitted by a representative of the Customer.<\/li>\n<\/ul>\n<\/li>\n<li>The submission and processing of complaints is free of charge.<\/li>\n<li>The complaint process begins after the submission of complete documentation. If the complaint submitted does not meet the conditions specified in applicable laws and Carrier&#8217;s regulations, the Carrier will summon the claimant to remove the deficiencies within 14 days from the date of receipt of the summons, with instructions that failure to do so will result in leaving the complaint unprocessed. In such cases, the date of filing the claim shall be the date of receipt by the Carrier of the completed claim.<\/li>\n<li>Payments for accepted complaints are transferred to the bank account indicated by the User within 30 days from the date of receipt by the Operator of the Carrier&#8217;s decision.<\/li>\n<li>If the complaint cannot be considered within the above period, the Operator will notify the complainant in writing of the reasons for the delay and the expected date of consideration. In case of violation of the terms of the complaint procedure, the complaint may not be considered.<\/li>\n<\/ol>\n<h2>\u00a7 11 Out-of-court ways of handling complaints and claims by Consumers<\/h2>\n<ol>\n<li>A user who is a Consumer may use, among other things, the following out-of-court ways of handling complaints and claims:\n<ul>\n<li>A consumer is entitled to apply to a permanent amicable consumer court referred to in Article 37 of the Act of December 15, 2000 on Trade Inspection (Journal of Laws of 2016, item 1059, as amended) to resolve a dispute arising from a service contract. The organization and operation of permanent arbitration consumer courts is regulated by the Order of the Minister of Justice of September 25, 2001, on defining the rules of organization and operation of permanent arbitration consumer courts (Journal of Laws No. 113, item 1214).<\/li>\n<li>The Consumer is entitled to apply to the Provincial Inspector of Commercial Inspection, in accordance with Article 36 of the Act of December 15, 2000 on Commercial Inspection (Journal of Laws of 2016, Item 1059, as amended), to initiate mediation proceedings for the amicable termination of a dispute between the Consumer and the Operator. Information on the rules and procedure of mediation conducted by the Provincial Inspector of Trade Inspection is available at the offices and websites of the respective Provincial Inspectorates of Trade Inspection.<\/li>\n<li>The consumer may obtain free assistance in resolving a dispute with the Operator, using the free assistance of the district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection.<\/li>\n<\/ul>\n<\/li>\n<li>Detailed information on the consumer&#8217;s ability to use out-of-court procedures for handling complaints and pursuing claims, as well as access to these procedures, is available at the offices and websites of county (city) consumer ombudsmen, social organizations whose statutory task is to protect consumers, Provincial Inspectorates of Commercial Inspection and the following websites of the Office of Competition and Consumer Protection:\n<ul>\n<li><a href=\"http:\/\/www.uokik.gov.pl\/spory_konsumenckie.php\" target=\"_blank\" rel=\"noopener\">http:\/\/www.uokik.gov.pl\/spory_konsumenckie.php<\/a><\/li>\n<li><a href=\"http:\/\/www.uokik.gov.pl\/sprawy_indywidualne.php\" target=\"_blank\" rel=\"noopener\">http:\/\/www.uokik.gov.pl\/sprawy_indywidualne.php<\/a><\/li>\n<li><a href=\"http:\/\/www.uokik.gov.pl\/wazne_adresy.php\" target=\"_blank\" rel=\"noopener\">http:\/\/www.uokik.gov.pl\/wazne_adresy.php<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h2>\u00a7 12 Consumer&#8217;s right to withdraw from the Contract (Order)<\/h2>\n<ol>\n<li>The User, who is a Consumer, has the right to withdraw from the Agreement concluded with the Operator without giving any reason and without incurring costs, except for the costs referred to in Section 2 of this paragraph, within 14 days from the receipt of the ordered goods, provided that the statement of withdrawal is submitted within this period.<\/li>\n<li>If, at the express request of the Consumer, the performance of the Service is to begin before the expiration of the withdrawal period, in the event of withdrawal the Consumer shall be obliged to pay for the services performed up to the moment of withdrawal. The amount of payment shall be calculated in proportion to the extent of the services performed, taking into account the agreed price or remuneration. If the price or remuneration is excessive, the amount shall be calculated based on the market value of the services performed.<\/li>\n<li>In order to comply with the deadline for withdrawal specified in Section 1, it is sufficient to send the statement of withdrawal before the expiration of the deadline.<\/li>\n<li>The withdrawal period begins on the day the order is placed.<\/li>\n<li>Withdrawal from the contract is carried out by submitting a declaration of intent to withdraw. The consumer can:\n<ul>\n<li>Use the withdrawal form provided by the Operator;<\/li>\n<li>use the model withdrawal form attached hereto as Appendix No. 2;<\/li>\n<li>make a statement in any form, provided that it expresses an unequivocal intention to withdraw from the contract.<\/li>\n<\/ul>\n<\/li>\n<li>The Operator shall provide the Consumer with the opportunity to make a statement of withdrawal electronically using the model withdrawal form attached hereto as Appendix No. 2 or any other unambiguous statement.<\/li>\n<li>The Operator shall immediately acknowledge receipt of the Consumer&#8217;s statement of withdrawal by sending an appropriate message to the Consumer&#8217;s e-mail address.<\/li>\n<li>In the event of withdrawal from the contract, the contract is considered not concluded.<\/li>\n<li>The Operator shall promptly, no later than within 14 days from the date of receipt of the Consumer&#8217;s statement of withdrawal, return to the Consumer all payments made, taking into account the obligation of the Consumer to incur the costs referred to in point 2 of this paragraph. The Operator shall return the payments using the same method of payment used by the Consumer, unless the Consumer expressly agrees to a different method of return that does not involve additional costs.<\/li>\n<li>If the Consumer withdraws from the contract, any related ancillary contracts concluded by the Consumer shall terminate if the Service is performed by the Operator or a third party under a separate agreement with the Operator. The Consumer shall not bear the costs associated with the termination of these agreements, except for the costs referred to in Section 2 of this paragraph.<\/li>\n<li>If the ancillary contract was concluded with a third party, the Operator shall inform the third party of the Consumer&#8217;s withdrawal from the contract.<\/li>\n<li>The right of withdrawal does not apply to the Consumer, if the Operator has fully performed the Service with the express consent of the Consumer, who was informed before the start of the service, that after the performance of the service will lose the right to withdraw.<\/li>\n<li>Information on the exercise of the right of withdrawal, in accordance with the Appendix to the Law of May 30, 2014 on Consumer Rights (Journal of Laws, item 827, as amended), is contained in Appendix No. 1 to these Regulations.<\/li>\n<li>A model withdrawal form, in accordance with the Appendix to the Law of May 30, 2014 on Consumer Rights (Journal of Laws, item 827, as amended), is included in Appendix No. 2 to these Regulations.<\/li>\n<\/ol>\n<h2>\u00a7 13 Rules of use of the Service<\/h2>\n<ol>\n<li>The Operator owns the intellectual property rights to the Service. Use of the Software by Users in any way other than strictly in connection with the Service is prohibited, including any attempt to interfere with the Software.<\/li>\n<li>Technical requirements necessary for cooperation with the information system used by the User:\n<ul>\n<li>Internet connection;<\/li>\n<li>web browser:\n<ul>\n<li>Internet Explorer version 10.0 and above;<\/li>\n<li>Opera version 9.0 and above;<\/li>\n<li>Firefox version 3.0 and above;<\/li>\n<li>Chrome version 5.0 and above;<\/li>\n<li>Safari.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li>A customer using electronic services is prohibited from providing unlawful content to the Service.<\/li>\n<li>The Service Recipient shall refrain from misusing electronic communication means and from delivering the following content to or through the Operator&#8217;s information systems:\n<ul>\n<li>content that causes disruption or overload of the Operator&#8217;s IT systems or those of other entities directly or indirectly involved in the provision of electronic services;<\/li>\n<li>content that violates the rights of third parties, commonly accepted social norms or applicable laws;<\/li>\n<li>content that does not comply with applicable laws.<\/li>\n<\/ul>\n<\/li>\n<li>The Operator reserves the right to carry out maintenance works on the Website, which may cause difficulties or prevent the use of the services. Maintenance schedules and their expected duration will be published on x-supplements.com before the work begins.<\/li>\n<li>Access to information about changes in the manner and scope of the Operator&#8217;s services and information required under Article 6 of the Electronic Services Act will be provided through x-supplements.com.<\/li>\n<li>In special cases affecting the security or stability of the IT system, the Operator may temporarily suspend or limit the provision of services without prior notice and perform maintenance work to restore the security and stability of the system.<\/li>\n<li>Notwithstanding the above, the Operator may discontinue the Services at any time if a reasonable request in this regard is made by the ISP or other authorized entity.<\/li>\n<\/ol>\n<h2>\u00a7 14 Final provisions<\/h2>\n<ol>\n<li>The parties will attempt to resolve disputes amicably. If no agreement is reached, disputes will be resolved by a court with jurisdiction over the Operator&#8217;s headquarters.<\/li>\n<li>The parties are bound by the Regulations in effect on the date of the Order.<\/li>\n<li>The Operator is authorized to amend these Regulations.<\/li>\n<li>The Operator will inform Users electronically about changes to the Terms and Conditions and their new content.<\/li>\n<li>Changes to the Terms and Conditions made by the operator do not apply to Orders placed before the change, unless both parties agree to apply the current version of the Terms and Conditions to the contract in question.<\/li>\n<li>The Agreement for the provision of services by electronic means (Agreement for the maintenance of the Account) may be terminated by either party with 30 days&#8217; notice. Termination shall be effected by sending a statement of termination to xsupplements@int.pl directly from the User&#8217;s e-mail address associated with the Account on the Service or in writing to the Operator&#8217;s registered office address. The Agreement shall be terminated at the end of the notice period, but not earlier than upon completion of the Service and final settlement, including payment to the Operator for invoices issued.<\/li>\n<li>After the expiration of the notice period, the agreement is terminated and the Account is removed from the Service.<\/li>\n<li>The Operator shall be entitled to terminate the agreement for the provision of services by electronic means (agreement for the maintenance of the Account) with immediate effect in the event of:\n<ul>\n<li>gross violation of these Regulations by the User;<\/li>\n<li>Use of the Services available on the Site to break the law.<\/li>\n<\/ul>\n<\/li>\n<li>Upon termination of the Agreement by the User or the Operator, or other expiration of the Agreement, the Account and all associated Data shall be deleted. The User acknowledges and agrees that the deletion of the Account results in the irreversible loss of all Data stored in the Account.<\/li>\n<li>Deletion of an Account does not automatically remove Personal Data from the Account Database.<\/li>\n<li>Deletion of the Account does not relieve the Customer from the payment of obligations to the Operator.<\/li>\n<li>Matters not covered by these Regulations shall be governed by the generally applicable provisions of the law, in particular the Civil Code of April 23, 1964 (Journal of Laws of 2016, item 380, as amended), the Transportation Law of November 15, 1984 (Journal of Laws of 2015, item 915, as amended) and the relevant regulations of the Carriers regarding the performance of transportation services.<\/li>\n<li>The annexes to these Regulations are:\n<ul>\n<li>Appendix No. 1 &#8211; Information on the right to withdraw from the Agreement;<\/li>\n<li>Appendix No. 2 &#8211; Model withdrawal form.<\/li>\n<\/ul>\n<\/li>\n<li>These Regulations are effective as of January 1, 2025.<\/li>\n<\/ol>\n<hr \/>\n<h2>Appendix No. 1 Information about the right to withdraw from the Agreement<\/h2>\n<p>You have the right to withdraw from this contract within 14 days without giving any reason.<\/p>\n<p>The withdrawal period expires after 14 days from the date of delivery of the ordered goods. To exercise your right of withdrawal, you must inform Fundamina s. r. o., Horno\u010derm\u00e1nska 1556\/76, 949 01 Nitra, Slovakia, of your decision to withdraw from this contract by an unequivocal statement.<\/p>\n<p>You may use the model withdrawal form, but it is not mandatory. You may also complete and send the withdrawal form or any other unequivocal statement by e-mail to xsupplements@int.pl. If you use this option, we will promptly send you an acknowledgement of receipt of the withdrawal information on a durable medium, e.g. in PDF format via e-mail.<\/p>\n<p>In order to comply with the withdrawal period, it is sufficient that you send your statement of withdrawal before the end of the withdrawal period.<\/p>\n<p>In the event of cancellation of this contract, we will return to you all payments received from you, including the costs of delivery (except for the additional costs resulting from your choice of a delivery method other than the cheapest ordinary delivery method offered by us), immediately and in any case no later than 14 days from the day on which we are informed of your decision to cancel. We will refund your payment using the same means of payment used in the original transaction, unless you have expressly agreed to a different solution that does not involve any additional costs.<\/p>\n<p>If you have requested the commencement of the performance of services before the expiration of the withdrawal period, you will pay us an amount proportionate to the extent of the services performed up to the time you informed us of your withdrawal from this contract.<\/p>\n<hr \/>\n<h2>Attachment No. 2 Model withdrawal form<\/h2>\n<p><em>(This form must be completed and returned only if you wish to withdraw from the contract)<\/em><\/p>\n<p><strong>Addressee:<\/strong> Fundamina s. r. o., Horno\u010derm\u00e1nska 1556\/76, 949 01 Nitra, Slovakia, xsupplements@int.pl<\/p>\n<p>I\/We(*) hereby inform(*) of my\/our(*) withdrawal from the contract for the sale of the following goods(*), delivery of the following goods(*), performance of the following works(*) or provision of the following service(*):<\/p>\n<ul>\n<li>Date of contract(*)\/acceptance(*):<\/li>\n<li>Name of consumer(s):<\/li>\n<li>Address of consumer(s):<\/li>\n<li>Signature of the consumer(s) (only if the form is sent on paper):<\/li>\n<li>Date:<\/li>\n<\/ul>\n<p><em>(*) Delete as necessary.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Terms of service of x-supplements.com \u00a7 1 Definitions Operator (Administrator) &#8211; Fundamina s. r. o., Horno\u010derm\u00e1nska 1556\/76, 949 01 Nitra, Slovakia. NIP (I\u010cO): 57065578. Customer\/User &#8211; an entity using the Site for whom electronic services may be provided in accordance with these Regulations and applicable laws, or with whom an agreement for the provision of [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13401","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/x-supplements.com\/en\/wp-json\/wp\/v2\/pages\/13401","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/x-supplements.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/x-supplements.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/x-supplements.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/x-supplements.com\/en\/wp-json\/wp\/v2\/comments?post=13401"}],"version-history":[{"count":1,"href":"https:\/\/x-supplements.com\/en\/wp-json\/wp\/v2\/pages\/13401\/revisions"}],"predecessor-version":[{"id":14237,"href":"https:\/\/x-supplements.com\/en\/wp-json\/wp\/v2\/pages\/13401\/revisions\/14237"}],"wp:attachment":[{"href":"https:\/\/x-supplements.com\/en\/wp-json\/wp\/v2\/media?parent=13401"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}